7 Benefits of having IT Support for your Business

As discussed in previous articles, outsourcing your IT support is not only a sensible option for securing your businesses security, but there are also other benefits to be had.

Around the clock support

When you decide on managed IT support, one of the key benefits is that you will have somebody on hand as and when you need them. They will be able to offer round the clock advise and general problem-solving. To receive this level of commitment in-house, will no doubt come at a cost. Not just financially, but also time-wise.

System Monitoring

Security can be a big issue for online business owners. With vast amounts of personal data held on the system for employees and also customers, it is your responsibility to keep the information safe and secure. When you hire IT support outside of your company, you will have constant system monitoring in place. The experts will be able to detect early signs of potential issues. When immediate action is taken, it will prevent further issues arising at a later date. In turn, this will reduce the risk of cost and sometimes even legal issues from occurring.

Review your current Infrastructure

When receiving IT support, the team of experts will check your current infrastructure to ensure you have the correct system in place to achieve its purpose. One common question asked is, have you considered software and hardware needs to keep in line with your business strategy for upcoming years? An IT management team will ensure all of your hardware and software needs are being met and are up to date.

Access to Experts

It may be that you have current support in-house when it comes to IT support. Perhaps they have a level of knowledge and a little experience, but are they fully trained? Training staff to a level of expertise is costly and time-consuming.

For businesses that work with a managed IT support service, they will have access to some of the best trained, professional individuals in the industry. They have already had intense training, and with their wealth of knowledge, it would be costly for you to hire a full-time member of staff with the same skill-set.

Communication is key!

With managed IT support, your business will invariably have one particular technician they are assigned to.
This individual will be the person who you will communicate with regularly. Your dedicated technician will then relay relevant information back to the entire department, keeping them constantly informed and up to date.

Regular reporting

When an IT infrastructure is in place, it will need to be consistently monitored to ensure it remains fit for purpose. Throughout the years, key changes will need to made to keep it up to date and working effectively. Communication is made simple when you have an IT support management team. They will have around the clock secure access and can make regular updates reporting back to you as and when they need to.

Procurement and System Specification Management

Without expert knowledge of technology, businesses, especially those slightly smaller, will find procurement and system specification a challenge. Making those important decisions will be daunting, and one wrong choice can be detrimental to the company. A managed IT service will save you time, reduce stress and avoid extra costs involved whilst ensuring the right decisions are made.

Armed with the above information, outsourcing your IT support to a qualified management team will not only save you the unnecessary expense, but it will also give you peace of mind.

Your IT systems will be running smoothly, regularly updated and managed to a level of professionalism.

For more information on how our IT support service can help your business, please don’t hesitate to contact us and we will be happy to answer any questions you may have.

Matthew Southgate
Technical Consultant / Founder

I am here to help business owners get the best out of IT and achieve build their business. By helping deliver the latest solutions to fit your business.If you have any further questions please do not hesitate to get in touch with me by phone on 01279 800 037 or by email at team@39d.co.uk

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