Pay As You Go support

IT Support Pricing per hour to fixed rates to banked hours

Pay As You Go IT Support

39 Support provides pay-as-you-go IT support services to organisations across Hertfordshire and Cambridge that require professional IT services on an ad-hoc basis.

We also provide ad-hoc IT assistance to organisations that need a helping hand with their complex IT projects

Slow computers

Network Issues

Server faults

Day to day support

Ad-Hoc and Banked Hours System

Some clients prefer a system of banked hours which are drawn down by the use of helpdesk and engineer tickets.
40 hours = £3000/£75.00 hour
20 hours = £1700/£85.00 hour
The normal hourly rate is £ 95.00.


For site work out of contract we charge the first full hour, then 15 minute blocks thereafter.  We typically do not charge call out within our normal operating area.


Non contractual remote work is charged on the basis of 15 min blocks at £23.75 per 15 mins.

Day rates

  • Basic PC type engineer work = £ 500/day 250 half
  • Standard Network engineer = £ 660/day 330 half
  • Senior engineer (consultant) = £ 750/day 375 half

Regular call pro-active IT outsourcing

Take the monthly pricing model for servers and helpdesk, then add £ 300 per half day – either weekly, fortnightly or monthly.
Alternatively, book regular calls and draw down from banked hours.

it247 – Waking Hours and 24/7 Upgrades

Fully in-house resourced 24/7 shift solution.

Waking Hours:
6 am to 11 pm 7 days a week (we call this waking hours)
Uplift of £ 300 to existing contract.

Full 24/7 option for those that operate through the night.
Uplift of £600 to existing contract.

All prices ex. VAT

Don’t rule out a fully managed IT support service just yet

Pay As You Go IT support isn’t always the most cost-effective option and there are many instances when it is far more advantageous to use a fully-managed service. If you’re unsure what service is right for your business then call 01279 800 039 speak directly to a Customer Success Manager who will provide you with honest and impartial advice.


We’ve worked with 39D for many years and have always found the team to be prompt, helpful and knowledgeable. They’ve helped to develop our IT and business process by providing exceptional day-to-day support and expert advice. I highly recommend Matthew and his team.
Property Management Company

Fully Managed IT Support

Unlimited telephone and remote IT support that’s provided by our Essex-based service desk team during standard business hours. Scheduled onsite support is also available and booked in advance.

Complex IT Project Assistance

We can provide an additional skill set that’s needed to complete your next IT project. We also provide an IT project rescue service for when your IT project has fallen behind schedule, or when you need emergency assistance with a complex IT issue.

Business-Critical Emergency IT Support

We provide immediate IT assistance for business critical network emergencies. Onsite support is provided if we cannot fix the problem remotely within 1 hour.

Temporary IT Manager and IT Department Cover

We can provide sickness, absence and holiday cover for your existing IT staff and your IT department.

Speak With TEAM 39D Today

Pricing Plans

Pay per user not per device. 30 day rolling contract.



Per user per month



Per user per month



Per user per month

Our team love supporting clients

Get in Touch With Our Team

    Runway House
    North Weald Airfield
    North Weald
    CM16 6HR

    01279 800 039

    IT Support in Essex, Herts and Cambridgeshire

    39 Support is an IT MSP based in the heart of North Weald Bassett in Essex. We provide a comprehensive range of IT support services and intelligent technology services to local businesses in the area of Hertfordshire and Cambridgeshire. If you’re looking for a professional and reliable company to take control of your IT operations and provide a fast and effective service, get in touch with the team today on 01992 249 249