Pay As You Go support

TO RESOLVE YOUR IT CHALLENGES​

Pay As You Go IT Support

39 Support provides pay-as-you-go IT support services to organisations across Hertfordshire and Cambridge that require professional IT services on an ad-hoc basis.

We also provide ad-hoc IT assistance to organisations that need a helping hand with their complex IT projects

Slow computers

Network Issues

Server faults

Day to day support

We'll also handle the transition of service from your old IT company

You are required to purchase blocks of tickets in advance of using our Pay As You Go IT support service. Fully transparent and easy to understand, our ticketing costs are charged in minimum 15-minute increments. We also charge a small monthly retainer, which covers the cost of the initial client take-on, network monitoring and scheduled maintenance.
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You’ll also get full access to our many other services.

All Pay as you Go IT support clients have full access to our portfolio of technology solutions. These include Cloud Services, Data and Communications, Hardware & Leasing and Projects & Consultancy.

Don’t rule out a fully managed IT support service just yet

Pay As You Go IT support isn’t always the most cost-effective option and there are many instances when it is far more advantageous to use a fully-managed service. If you’re unsure what service is right for your business then call 01279 800 039 speak directly to a Customer Success Manager who will provide you with honest and impartial advice.
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Fully transparent service charges.

Your dedicated Customer Success Manager (CSM) will handle the full transition of service from your old IT services provider. We’ll contact your old IT company directly to obtain any handover information, leaving you to concentrate on running your business.

Our Ad-hoc IT Support service is aimed at:

Light users of IT that do not require a fully-managed IT service.

Organisations that require temporary sickness and absence cover for their existing IT staff.

Organisations that require additional resources and skills needed to complete an upcoming IT project.

Internal IT experts and departments that need assistance rescuing an IT project that has run into difficulties, or is behind schedule.

Testimonial

We’ve worked with 39D for many years and have always found the team to be prompt, helpful and knowledgeable. They’ve helped to develop our IT and business process by providing exceptional day-to-day support and expert advice. I highly recommend Matthew and his team.
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Fully Managed IT Support

Unlimited telephone and remote IT support that’s provided by our Essex-based service desk team during standard business hours. Scheduled onsite support is also available and booked in advance.

Complex IT Project Assistance

We can provide an additional skill set that’s needed to complete your next IT project. We also provide an IT project rescue service for when your IT project has fallen behind schedule, or when you need emergency assistance with a complex IT issue.

Business-Critical Emergency IT Support

We provide immediate IT assistance for business critical network emergencies. Onsite support is provided if we cannot fix the problem remotely within 1 hour.

Temporary IT Manager and IT Department Cover

We can provide sickness, absence and holiday cover for your existing IT staff and your IT department.

Speak With Us Today

By Phone - 01279 800 039
Email - [email protected]

Pricing Plans

Pay per user not per device. 30 day rolling contract.

Best

£65

Per user per month

  • Unlimited Remote Support
  • Out Of Hours Support (VIP Rates)
  • Monday To Friday
  • 08:00 till 20:00​
  • Onsite Support (VIP Rates)
  • 24x7x365 Infrastructure Monitoring
  • Microsoft & 3rd Party App Updates
  • Managed Anti-Virus / Anti-Malware
  • Office365 Enterprise License
  • Daily Data Backups

Fantastic

£80

Per user per month

  • Unlimited Remote Support
  • Out Of Hours Support (VIP Rates)
  • Monday To Saturday
  • 08:00 till 20:00​
  • 2 Hour Onsite Support
  • 24x7x365 Infrastructure Monitoring
  • Microsoft & 3rd Party App Updates
  • Managed Anti-Virus / Anti-Malware
  • Office365 Enterprise License
  • Daily Data Backups

Ultimate

£125

Per user per month

  • Unlimited Remote Support
  • 24x7x365 Support
  • Monday To Sunday
  • 24 Hour
  • 8 Hour Onsite Support
  • 24x7x365 Infrastructure Monitoring
  • Microsoft & 3rd Party App Updates
  • Managed Anti-Virus / Anti-Malware
  • Office365 Enterprise License
  • Daily Data Backups

Our team love supporting clients

Get in Touch With Our Team

Runway House
North Weald Airfield
North Weald
Essex
CM16 6HR

01279 800 039

IT Support in Essex, Herts and Cambridgeshire

39 Support is an IT MSP based in the heart of North Weald Bassett in Essex. We provide a comprehensive range of IT support services and intelligent technology services to local businesses in the area of Hertfordshire and Cambridgeshire. If you’re looking for a professional and reliable company to take control of your IT operations and provide a fast and effective service, get in touch with the team today on 01992 249 249