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What you need to know about Cybersecurity

How IT Issues can impact your business

If you have an online business, you must understand the ever-changing world of cybercrime.  It is common to believe that when a virus appears, it is likely to be a prank.  However, that is not always the case.  There are so many threats on the internet, and to protect your business, we recommend you read on to learn more about cybersecurity systems.

Why are Cybersecurity Systems Important for your Business?

With the world now heavily relying on technology, be it for personal or business use, staying safe online is important. The data you store on your system will be vulnerable, and when compromised, can have a massive impact on your business.

Here are just a few examples of how you could be affected if you face what could be a devastating cyber-attack:

  • Your reputation will be affected, and you could lose trust among customers
  • Loss of important data
  • You may lose your companies competitive advantage
  • Your revenues could be impacted due to non-compliance with data protection regulations
  • Money could be stolen from your account

With this in mind, companies and individuals must have a cybersecurity system in place.

What is Cybersecurity?

Cybersecurity is a procedure that is designed to keep your devices, networks, software programmes and data safe from cyber-attacks. When your website is attacked, your sensitive and personal data is at risk, causing potential extortion of money.

When a cybersecurity programme is in place, it relies on a few factors.

Any person who is on the system will need sensitive information, such as passwords.  They will also need to be aware of how dangerous it is to open and read untrusted attachments sent via email, insecure websites and the importance of data backup.

Several tools are designed to protect your systems from the threat of a cyber-attack.  These include firewalls, antivirus programmes and DNS filtering.

Cybersecurity Threats

There are four main categories when it comes to cybersecurity threats, and here we will explain them in more detail:

Malware 

Also known as malicious software, Malware is a programme specifically designed to cause damage to your system. These can include your computer, the server and client or computer network. You may be familiar with the term’s virus, worms, trojan horses, spyware, adware and ransomware.

Ransomeware

Ransomware is another malicious type of software that mainly targets individuals.  The software blocks access to a computers system or files and then holds you to ransom, hence the name. Usually, you will experience encrypted files, making them inaccessible until the ransom money is paid.

Phishing

Phishing is the term used after a fraudulent attempt has been made to obtain sensitive information and data.  Examples of data stolen are usernames, passwords and bank details.  Whoever is attempting this cyber-attack disguises themselves as an official to gain your trust.

Social Engineering

Social Engineering is an attack where the user is tricked into giving away sensitive information.  There are several ways the impersonator acts.  They sometimes target people implying they have won a sum of money, whilst others will rely on people reacting in fear.  For example, the attacker may pretend to be a person in authority.

In conclusion, if you are a business owner, you should ensure you have some kind of cybersecurity system in place.  With hackers becoming increasingly sophisticated, you will be protecting your business from potential devastation.

For further information on how we can assist you, please contact us for free advice.

Matthew Southgate
Technical Consultant / Founder

I am here to help business owners get the best out of IT and achieve build their business. By helping deliver the latest solutions to fit your business.If you have any further questions please do not hesitate to get in touch with me by phone on 01279 800 037 or by email at team@39d.co.uk

Get in Touch With Our Team

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Runway House
North Weald Airfield
North Weald
Essex
CM16 6HR

01279 800 039

Team@39d.co.uk

How reliant is your business on IT support?

How reliant is your business on IT support?

Every business will require some kind of IT support, but the level of reliance depends very much on your business, and how much of your IT is related to customer communication and interaction. For example, if there was a critical error on your system, how would this impact your customers? Would they still be able to do business with you? And what implications would this have on you and your staff?

Initially, you may be concerned about the cost of outsourcing IT support, and it is understandable why this would be a concern. However, many businesses take the time to understand the potential long-term issues that would come from resolving incidents that could occur. Just some of the factors to take into consideration are the following:

  • Do you hold personal data on your systems?

Most businesses store personal data on their systems.  The information may consist of your employee’s private information, or perhaps you have a database of customer records.  As an employer and business owner, it is your responsibility to ensure you comply with the data protection act.  (https://www.gov.uk/data-protection).  It is important that you create reliable backup systems and cybersecurity in place.

  • Do you update your technology regularly?

To stay up to date with the latest technology, your business will have to update their system on occasion.  An IT support service will be able to help you understand how the new technology works, and how you can maximise potential.

  • Do you spend too much time worrying?

Being a business owner can be stressful.  If you find that you are spending too much time worrying and not enough managing your staff, this is an example of when outsourcing can be beneficial.

  • How much time is spent resolving a technical issue?

If you find that you or your employees are spending too much time on resolving IT issues, this is a sign you may need outside help. A small amount of time spent is to be expected, but not at the detriment of other important tasks.

  • How many incidents happen in a month/year?

Keep track of how many incidents are occurring each month and work out those hours over a period of the year. This is time and money that soon adds up.

  • How has this affected employee’s productivity and loss of production time?

When your employees are spending valuable time fixing IT issues, it will have an effect on their productivity.  Every business needs reliable IT to be efficient in their roles.

  • Have any past issues been detrimental to your reputation?

IT issues don’t just affect your employees, it can also cause problems for your customers.  Are they dependant on your website in order to stay in touch?  Perhaps you have an online booking system that customers use to make appointments.  If they can’t access this information, you will lose custom.  User experience is an important part of your business’s reputation. Potential customers will judge your competence based on first impressions.  Importantly, your customers deserve a top-quality service.

  • What is the impact on your revenue? 

Without a doubt, one of the biggest concerns that come with resolving IT issues in-house is the cost to your business. It is easy to overlook the minor incidents, but when you add them all up over the period of a year, you will be surprised!

There is no doubt, IT support is an important role in every successful business. By outsourcing your IT requirements to 39 Support we will provide you with a professional service.  Please contact us for more information on how we can help you.

Matthew Southgate
Technical Consultant / Founder

I am here to help business owners get the best out of IT and achieve build their business. By helping deliver the latest solutions to fit your business.If you have any further questions please do not hesitate to get in touch with me by phone on 01279 800 037 or by email at team@39d.co.uk

Get in Touch With Our Team

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Runway House
North Weald Airfield
North Weald
Essex
CM16 6HR

01279 800 039

Team@39d.co.uk

How IT Issues can impact your business

How IT Issues can impact your business

For many businesses, their IT infrastructure is underappreciated right up until the point it goes wrong. When everything grinds to a halt, the importance of an efficient IT system becomes evident, but sadly for some, it is too late as the damage is already done.

If you have ever experienced IT breakdown first hand, you will understand the negative impact it has on your business.  If you have been lucky up until now and not experienced any issues, it will be difficult for you to grasp just how devastating IT failure can be, from an unexpected expense to loss of crucial data.

Here are just a few examples of how IT issues can impact your business:

Time wasted

If your business IT system fails, the pressure to get it back up and running will be intense.  Not only because your customers are reliant on your IT to run smoothly, but so does your workforce. The interruption to your employees will have a knock-on effect as they down tools! The financial implication being one issue but also the added stress on your staff to complete important tasks that still need doing.

Some IT issues are short-lived and dealt with in a timely manner, however, at this point, it can be difficult for employees to refocus which will cause significant lows in productivity.

Financial Strain

It isn’t just small businesses that suffer the financial consequences of IT failure!  When we look at global organisations such as banks, where an IT glitch can leave customers without money, or outdated technology is capable of losing payments and direct debits, the company can face fines of millions.

When you consider these extreme situations, the conclusion is that if your IT system fails, the impact can disastrous on your businesses finances.

Loss or corruption of saved data

With technology ever-changing, IT systems will need updating at some point.  If you fail to update your servers, this will be problematic for several reasons.  By simply overloading your system, you will likely run out of server space, which can result in loss of data and cause irreparable damage.

One of the biggest issues with corrupt or loss of personal data is the legal implications.  Every business needs to be aware of the data protection act, and your clients will want to see that you are following these guidelines.  They will trust that you are keeping their data safe and secure. Therefore, it is your responsibility to make sure your systems are constantly up to date, avoiding any unnecessary risks.

Another factor to take into consideration is cybersecurity.  Without a cybersecurity system in place, you are at risk from malicious attacks.  This will not only affect your system but also your customer’s data.

Loss of customers

If you have a website that you rely on for generating leads, your site must be running smoothly.  The second your system goes down your potential customers won’t be as patient as you when it comes to the issue being fixed.  By the time you have resolved the problem, your potential customer will have gone elsewhere.  Even your most loyal and returning customers will only have so much patience.  If your website is unavailable for too long, this can cause permanent damage to your reputation.  Your audience will want to feel you are competent and trustworthy.

If your business is unable to maintain their website efficiently, your customers will lose faith and confidence in your company.

In conclusion, IT failure is a problem for any organisation, large or small.  It is an issue that you will want to avoid. It can be a simple process should you outsource your IT support.

Matthew Southgate
Technical Consultant / Founder

I am here to help business owners get the best out of IT and achieve build their business. By helping deliver the latest solutions to fit your business.If you have any further questions please do not hesitate to get in touch with me by phone on 01279 800 037 or by email at team@39d.co.uk

Get in Touch With Our Team

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Runway House
North Weald Airfield
North Weald
Essex
CM16 6HR

01279 800 039

Team@39d.co.uk

7 Benefits of having IT Support for your Business

7 Benefits of having IT Support for your Business

As discussed in previous articles, outsourcing your IT support is not only a sensible option for securing your businesses security, but there are also other benefits to be had.

Around the clock support

When you decide on managed IT support, one of the key benefits is that you will have somebody on hand as and when you need them. They will be able to offer round the clock advise and general problem-solving. To receive this level of commitment in-house, will no doubt come at a cost. Not just financially, but also time-wise.

System Monitoring

Security can be a big issue for online business owners. With vast amounts of personal data held on the system for employees and also customers, it is your responsibility to keep the information safe and secure. When you hire IT support outside of your company, you will have constant system monitoring in place. The experts will be able to detect early signs of potential issues. When immediate action is taken, it will prevent further issues arising at a later date. In turn, this will reduce the risk of cost and sometimes even legal issues from occurring.

Review your current Infrastructure

When receiving IT support, the team of experts will check your current infrastructure to ensure you have the correct system in place to achieve its purpose. One common question asked is, have you considered software and hardware needs to keep in line with your business strategy for upcoming years? An IT management team will ensure all of your hardware and software needs are being met and are up to date.

Access to Experts

It may be that you have current support in-house when it comes to IT support. Perhaps they have a level of knowledge and a little experience, but are they fully trained? Training staff to a level of expertise is costly and time-consuming.

For businesses that work with a managed IT support service, they will have access to some of the best trained, professional individuals in the industry. They have already had intense training, and with their wealth of knowledge, it would be costly for you to hire a full-time member of staff with the same skill-set.

Communication is key!

With managed IT support, your business will invariably have one particular technician they are assigned to.
This individual will be the person who you will communicate with regularly. Your dedicated technician will then relay relevant information back to the entire department, keeping them constantly informed and up to date.

Regular reporting

When an IT infrastructure is in place, it will need to be consistently monitored to ensure it remains fit for purpose. Throughout the years, key changes will need to made to keep it up to date and working effectively. Communication is made simple when you have an IT support management team. They will have around the clock secure access and can make regular updates reporting back to you as and when they need to.

Procurement and System Specification Management

Without expert knowledge of technology, businesses, especially those slightly smaller, will find procurement and system specification a challenge. Making those important decisions will be daunting, and one wrong choice can be detrimental to the company. A managed IT service will save you time, reduce stress and avoid extra costs involved whilst ensuring the right decisions are made.

Armed with the above information, outsourcing your IT support to a qualified management team will not only save you the unnecessary expense, but it will also give you peace of mind.

Your IT systems will be running smoothly, regularly updated and managed to a level of professionalism.

For more information on how our IT support service can help your business, please don’t hesitate to contact us and we will be happy to answer any questions you may have.

Matthew Southgate
Technical Consultant / Founder

I am here to help business owners get the best out of IT and achieve build their business. By helping deliver the latest solutions to fit your business.If you have any further questions please do not hesitate to get in touch with me by phone on 01279 800 037 or by email at team@39d.co.uk

Get in Touch With Our Team

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Runway House
North Weald Airfield
North Weald
Essex
CM16 6HR

01279 800 039

Team@39d.co.uk

Signs you should outsource your it support

Signs you should outsource your IT support

39D outsource your it support

With over 30 million registered small businesses, your success depends completely on you as the owner and the team of support chosen to help you along the way.

There are several factors to take into consideration to achieve a smooth running and profitable organisation.  The most popular method is to outsource technical support, especially as technology is ever-changing and plays a massive role in any business. 

If your business relies heavily on technology on a day to day basis, there are signs to look out for that will indicate you may need to outsource your IT support. Here are just a few

Looking at ways to reduce labour costs​

Running a successful and profitable business will mean keeping costs to a minimum, so long as it doesn’t affect the efficiency of your organisation.

Every pound you spend on labour could be spent on other aspects of your business.  For example, you can invest in new products, social media and finding ways to increase your online presence.

Employing somebody full-time for your technical support will be costly.  Their salary can exceed £40,000 a year if they are experts in the field.  However, just because they are experienced, a level of training will still be needed as and when technology inevitably advances. By outsourcing as and when you need the assistance, you will be saving a small fortune.

New technology and updates are slowing you down

Technology is constantly updating.  Some businesses find this process not only daunting but also time-consuming.  When it first arrives, not only do you as the owner have to learn how it works, somebody will then have to teach the entire workforce.  You will no doubt be bombarded with questions such as ‘how does this work?’.  It is likely there will be issues along the way.  Learning a new system doesn’t always run smoothly.

By outsourcing to an IT support service, you will have not only one, but multiple professionals who will have all of the answers to your questions.  They will already have had the training and will be steps ahead.

You find you are losing focus

In every business, we are all good at one or more tasks in particular.  For example, you may be an interior designer and have a flair for all things artistic.  That doesn’t mean you will have a natural ability when it comes to technology.

If you find you are losing focus on your specialist subject, it may be because you are spending too much time on your IT issues.  This would be the time to outsource your IT support to an external company, resulting in you being able to continue working on what you are good at and the things you enjoy the most.

You are concerned about excess risk

Breach of data costs businesses millions each year.  If your business is reliant on IT and the protection of your staff and customers data, this is likely to be on your mind on a regular basis.

An IT Support service will reduce the risk of a data breach by putting security measures in place. They will monitor the system closely and update your security as and when it advances.

Deciding to outsource your IT support at the right time is a strategic business move.  If you are feeling overwhelmed and have considered any of the above scenarios, now is the time to get in touch with us. Our team of experts are on hand to discuss your requirements and answer any questions you may have.  Furthermore, you will be under no obligation to commit.

Matthew Southgate
Technical Consultant / Founder

I am here to help business owners get the best out of IT and achieve build their business. By helping deliver the latest solutions to fit your business.If you have any further questions please do not hesitate to get in touch with me by phone on 01279 800 037 or by email at team@39d.co.uk

Get in Touch With Our Team

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Runway House
North Weald Airfield
North Weald
Essex
CM16 6HR

01279 800 039

Team@39d.co.uk

How to protect your data from ransomware

Have you heard of malware? That’s scary enough – but have you also heard of ransomware? This is where criminals lock you out of your data. And you have pay to get access to it again. Our new video has three ways you can protect your business from ransomware.

Mitchell Southgate
Help desk And Network Crew

I am here to help our clients with their day to day IT problems. I am also part of our marketing crew responsible for helping educate our clients to empower them to get the most out of their computers and devices. If you have any further questions please do not hesitate to get in touch with me by phone on 01279 800 037 or by email at team@39d.co.uk

5 things you can do with smart plugs

Us technical people love gadgets, No more than myself. However some gadgets help automated my life and how we can use technology to improve it. Smart plugs are small devices that plug in to your socket then you plug something like a light in to them. From this they connect to your WiFi network then a app on your mobile. Pretty simple to set up when following the instructions. Here are my 5 uses for smart plugs.

  1. Turning the light on at night. With the summer nights coming to a end in a few months time i have two bed side lights. Each of these are plugged in to smart plugs which then control the light. Each of these lights are set to turn on at 8.30pm. I can then turn them off from my mobile. More smarter if my partner is round at the weekend her side of the bed’s light comes on in the same time. Saving power at the same time

  2. Smart TV Rebooting. It was last year i got a smart tv. I cabled it look nice. However the issue is sometimes i needs the power cutting off to be rebooted. For this i have added a smart plug to allow me to reboot the television when it sometimes hangs.

  3. CCTV Camera reboot. One of the clients i look after has CCTV cameras in Europe at his villa. Issue is the camera sometimes decides it does not want to connect back in to the network. A smart plug is used to reboot the camera by turning the power off to it. 

  4. Greenhouse heater. My parents during winter use a small greenhouse heater to help keep the plants growing during the cold winter nights. For this we use a smart switch which turns the heater on and off. The great thing about this is when they do not have any plats growing we can disable the timings to save power.

  5. Alexa turn on Christmas. This is by far one of the more cool use of smart plugs. You can often group them together to make them turn on at the same time. We last year decided we no longer keep wanted to reach under the tree to turn the lights off at night. So we put a smart plug in with a timer. Now to make this cooler we linked them with the Amazon Alexa. Now just think how cool it is to say Alexa turn on Christmas.

This is not a full guide of how smart plugs can help you but a few little uses every day. There are many smart devices out there from light bulbs to sensors to speakers. There are some cases where they can be helpful for business which we will cover in a later blog post..

Mitchell Southgate
Help desk And Network Crew

I am here to help our clients with their day to day IT problems. I am also part of our marketing crew responsible for helping educate our clients to empower them to get the most out of their computers and devices. If you have any further questions please do not hesitate to get in touch with me by phone on 01279 800 037 or by email at team@39d.co.uk

5 terms we use during on boarding

When swapping IT providers there is a process both sides will follow. At times there are some terms that us as technical people use to understand what is going on. However some our new clients may not understand them. In this guide Mitchell from the help desk crew will explain 5 of the common terms items we may mention though out the process.

  1. Pre Boarding – This is a process where we ask you about your set up. This includes how many users you have, any software you are using, any usernames & passwords you may feel we need or we need and a few other questions.

  2. On Boarding – This is where we install some software on your computer. This will allow us to take control when you call the crew for support. Also this allows the crew to remotely monitor your computers health for any problems

  3. Handover document – This is a guide to how you access support, the simple over view of your support terms with us like support hours and any other important information. The guide is to help give a clear outline so there is no nasty surprises.

  4. Screenconnect – This is our support client which allows us to securely take control of your computer each time you call for support.

  5. Administrator password – This password is  like a master password. If you are moving from a past provider to us you will need to ask them for this. However you may have this password if you do not have a provider.

Though out the process the crew are always on hand to help answer any problems you may have. If we use a term you do not understand please ask us, we are always happy to explain.

Mitchell Southgate
Help desk And Network Crew

I am here to help our clients with their day to day IT problems. I am also part of our marketing crew responsible for helping educate our clients to empower them to get the most out of their computers and devices. If you have any further questions please do not hesitate to get in touch with me by phone on 01279 800 037 or by email at team@39d.co.uk

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