Hotel IT Support

Our experienced support team will provide you with reliable 24/7/365 IT Support for all of your systems and IT infrastructure. We have a great deal of experience working with day to day IT support, Telecoms and guest WiFi

Our Managed Services

We understand that Hotel IT solutions are highly complex. Our deep knowledge and experience working with a range of hotels, from high-end boutiques to large multi-national chains, means that we can fix your technology issues quickly and ensure that your team remains happy, productive, and focussed on providing your guests with a positive experience.

We will provide you with a reliable technology platform backed by responsive and transparent single point of contact for your Hotel IT support, allowing you to protect your revenue and reputation while enhancing your guests’ experience.

We can support all of your IT Infrastructure, including, but not limited to:

  • Server Support and Administration – Outsource the administration and maintenance of your core infrastructure and ensure that it remains highly secure and highly available.

  • Application Support – We will support your hotel’s applications and ensure they interface together as designed, as well as escalating issues to the vendor on your behalf if we can’t fix them ourselves.

  • Network Support – We will monitor and support your network to ensure that it is running optimally and supporting your technology.

  • Network Security – We will help you stay a step ahead by ensuring that your network stays updated with the latest security patches, firewalls, and intrusion detection systems to keep your critical hotel data secure.

  • Desktop and End User Support – An effective way for you to ensure your hotel team remains productive by proactively monitoring and managing your desktop environment.

Lower your support costs and enjoy flexible IT Support for your Hotel.

By outsourcing your IT Support, you enjoy the cover that you need 24/7, helping you to mitigate your IT risks and increase your team's satisfaction. You enjoy lower costs compared to employing your own in-house team, as well as better support from a team of highly skilled engineers, many with unique skill-sets.

Enjoy extensive 24/7/365 monitoring and proactive support for your Hotel IT Infrastructure.

We use an array of leading tools to monitor your hotel's IT Infrastructure 24/7/365. We will spot issues quickly and work hard to overcome them before they affect your hotel. This provides you with a more stable infrastructure for your hotel, which in turn helps you deliver on your promises.

Keep your hotel operational with a range of spares and loan equipment.

If something does go wrong and you find yourself in a situation where a key member of staff, a team or even your entire hotel can no longer operate because of a technology failure, you can rest easy knowing that we can quickly provide you with temporary loan equipment to get you through until such time as we can get you operational again.

Get access to a team of highly experienced, knowledgeable engineers with extensive Hotel experience that are all directly employed.

IT isn't your core business, but effective IT is essential to it. It enables you to deliver excellent experiences at your hotel. By outsourcing your hotel's IT Support you get access to a wide variety of different, in many cases specialised, skill sets all as part of your agreement, which helps improve resolution times and helps keep your team productive.

Benefit from regular communication and completely transparent IT support reporting.

Like you, we pride ourselves on our customer service. Our team are friendly and helpful and we will do all that we can to solve any issues at your hotel quickly. We understand that you need to know that progress is being made, so we prioritise communications and provide you with regular updates and reports so you know where you stand.

Have Any Questions?

We’d love to talk. If you have any questions or need support, why not give our team a call on 01279 800 039 and speak with our team today. If speaking on the phone is not for you, simply press the contact us button to find out more ways to get in touch.

Keep your hotel operational with a range of spares and loan equipment.

  • Flexible IT Support agreements to meet your hotel’s needs.
  • Friendly, responsive and complete end-user IT Support.
  • Extensive 24/7/365 networking monitoring and alerting.
  • Guaranteed response times.
  • Spares and temporary loan equipment.
  • 3rd party vendor support and escalation.
  • Proactive support.
  • Remote hotel IT support.
  • Onsite hotel IT support.
  • Out of hours IT support.
  • Comprehensive reporting.
  • Hotel IT roadmap support.
  • A single point of contact for all of your Hotel IT Support needs.

Hotel IT Support Options

  • A range of hours up to 24/7/365.
  • Just a particular skill set, or complete end-to-end support.
  • Outsource either all, or just part of your needs.
  • 3rd party support.

Allowing you to do more

  • Keep your guests happy and ensure they return time and time again.
  • Give your hotel team the tools they need to meet your guest demands.
  • More easily retain your team by removing technology frustrations.
  • Get support for your multiple, complex hotel systems.
  • Build a better guest experience.
  • Rest easy knowing that you have 24/7 support for your hotel.
  • Streamline your operations and maximise your revenue potential.
  • Get access to an experienced hotel IT support team with the right skills.
  • Make smarter decisions that will give you a competitive edge.
  • Enjoy an improved return on your hotel technology investment.

Get in touch with us

Other ways to speak with us

Speak to our team by phone on 01279 800 039

By email – [email protected]

In person / in writing

Runway House
North Weald Airfield
North Weald
CM16 6HR

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