How IT Issues can impact your business

For many businesses, their IT infrastructure is underappreciated right up until the point it goes wrong. When everything grinds to a halt, the importance of an efficient IT system becomes evident, but sadly for some, it is too late as the damage is already done.

If you have ever experienced IT breakdown first hand, you will understand the negative impact it has on your business.  If you have been lucky up until now and not experienced any issues, it will be difficult for you to grasp just how devastating IT failure can be, from an unexpected expense to loss of crucial data.

Here are just a few examples of how IT issues can impact your business:

Time wasted

If your business IT system fails, the pressure to get it back up and running will be intense.  Not only because your customers are reliant on your IT to run smoothly, but so does your workforce. The interruption to your employees will have a knock-on effect as they down tools! The financial implication being one issue but also the added stress on your staff to complete important tasks that still need doing.

Some IT issues are short-lived and dealt with in a timely manner, however, at this point, it can be difficult for employees to refocus which will cause significant lows in productivity.

Financial Strain

It isn’t just small businesses that suffer the financial consequences of IT failure!  When we look at global organisations such as banks, where an IT glitch can leave customers without money, or outdated technology is capable of losing payments and direct debits, the company can face fines of millions.

When you consider these extreme situations, the conclusion is that if your IT system fails, the impact can disastrous on your businesses finances.

Loss or corruption of saved data

With technology ever-changing, IT systems will need updating at some point.  If you fail to update your servers, this will be problematic for several reasons.  By simply overloading your system, you will likely run out of server space, which can result in loss of data and cause irreparable damage.

One of the biggest issues with corrupt or loss of personal data is the legal implications.  Every business needs to be aware of the data protection act, and your clients will want to see that you are following these guidelines.  They will trust that you are keeping their data safe and secure. Therefore, it is your responsibility to make sure your systems are constantly up to date, avoiding any unnecessary risks.

Another factor to take into consideration is cybersecurity.  Without a cybersecurity system in place, you are at risk from malicious attacks.  This will not only affect your system but also your customer’s data.

Loss of customers

If you have a website that you rely on for generating leads, your site must be running smoothly.  The second your system goes down your potential customers won’t be as patient as you when it comes to the issue being fixed.  By the time you have resolved the problem, your potential customer will have gone elsewhere.  Even your most loyal and returning customers will only have so much patience.  If your website is unavailable for too long, this can cause permanent damage to your reputation.  Your audience will want to feel you are competent and trustworthy.

If your business is unable to maintain their website efficiently, your customers will lose faith and confidence in your company.

In conclusion, IT failure is a problem for any organisation, large or small.  It is an issue that you will want to avoid. It can be a simple process should you outsource your IT support.

Matthew Southgate
Technical Consultant / Founder

I am here to help business owners get the best out of IT and achieve build their business. By helping deliver the latest solutions to fit your business.If you have any further questions please do not hesitate to get in touch with me by phone on 01279 800 037 or by email at team@39d.co.uk

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