How reliant is your business on IT support?

Every business will require some kind of IT support, but the level of reliance depends very much on your business, and how much of your IT is related to customer communication and interaction. For example, if there was a critical error on your system, how would this impact your customers? Would they still be able to do business with you? And what implications would this have on you and your staff?

Initially, you may be concerned about the cost of outsourcing IT support, and it is understandable why this would be a concern. However, many businesses take the time to understand the potential long-term issues that would come from resolving incidents that could occur. Just some of the factors to take into consideration are the following:

  • Do you hold personal data on your systems?

Most businesses store personal data on their systems.  The information may consist of your employee’s private information, or perhaps you have a database of customer records.  As an employer and business owner, it is your responsibility to ensure you comply with the data protection act.  (https://www.gov.uk/data-protection).  It is important that you create reliable backup systems and cybersecurity in place.

  • Do you update your technology regularly?

To stay up to date with the latest technology, your business will have to update their system on occasion.  An IT support service will be able to help you understand how the new technology works, and how you can maximise potential. 

  • Do you spend too much time worrying?

Being a business owner can be stressful.  If you find that you are spending too much time worrying and not enough managing your staff, this is an example of when outsourcing can be beneficial.

  • How much time is spent resolving a technical issue?

If you find that you or your employees are spending too much time on resolving IT issues, this is a sign you may need outside help. A small amount of time spent is to be expected, but not at the detriment of other important tasks.

  • How many incidents happen in a month/year?

Keep track of how many incidents are occurring each month and work out those hours over a period of the year. This is time and money that soon adds up.

  • How has this affected employee’s productivity and loss of production time?

When your employees are spending valuable time fixing IT issues, it will have an effect on their productivity.  Every business needs reliable IT to be efficient in their roles.

  • Have any past issues been detrimental to your reputation?

IT issues don’t just affect your employees, it can also cause problems for your customers.  Are they dependant on your website in order to stay in touch?  Perhaps you have an online booking system that customers use to make appointments.  If they can’t access this information, you will lose custom.  User experience is an important part of your business’s reputation. Potential customers will judge your competence based on first impressions.  Importantly, your customers deserve a top-quality service.

  • What is the impact on your revenue? 

Without a doubt, one of the biggest concerns that come with resolving IT issues in-house is the cost to your business. It is easy to overlook the minor incidents, but when you add them all up over the period of a year, you will be surprised!

 

There is no doubt, IT support is an important role in every successful business. By outsourcing your IT requirements to 39 Support we will provide you with a professional service.  Please contact us for more information on how we can help you.

Matthew Southgate
Technical Consultant / Founder

I am here to help business owners get the best out of IT and achieve build their business. By helping deliver the latest solutions to fit your business.If you have any further questions please do not hesitate to get in touch with me by phone on 01279 800 037 or by email at [email protected]

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