In Waltham Abby
Business Services In Waltham Abby, Essex
39 Support is a key player in many local businesses in and around Waltham Abby. We can help your business with Telecom, IT Support, Broadband and Web hosting. Our crew are here to help your business pushing forward. We look after charities, Accountant, Solicitors, Haulage and logistics, Estate Agents and many other sectors.
What Makes Us Different To Other IT Companies
Our crew may not be in the same office as your team but we still love being part of your business. We take the time to get to know your team, what is critical to your business day to day. Every day we look after local businesses IT questions in a calm friendly manner. No question we are asked is a silly question as it matters to you our team makes it matter to us.
"Matthew has always looked after our business over 15 years. We feel like he is part of our team"
Looking for that special IT Support Crew In Waltham Abby
Our Standard IT Support Services
As standard, as part of a Managed IT Support contract we will monitor and maintain your Business IT Network to ensure it’s operating at optimal speed. As a result of this service, our clients experience quicker fault identification, reduced downtime, disruption, and minimal data loss. Our crew are here to help make you feel confident using your devices knowing our crew are on hand if you need to ask a question
24Hr a Day Critical Support for out of hours outrages
One of the crew are on call 24/7 365 days a year including Christmas Day for any business critical issues.
Our service desk has a average wait time of under 11 seconds for calls to be answered
Non of us like to wait and we aim to keep wait times low. If we unable answer your be next on our list
24/7 proactive monitoring
to detect performance issues before they arise
We keep a eye on your devices to ensure they are running the best we can. Working in the background not to disturb you
Unlimited Remote Support provided by our North Weald based support team
When we say Unlimited we mean every IT problem matters to us even if it's the 5th call of the day
Our IT Suppport Includes
Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support
We take care of
Proactive server monitoring
IT Security recommendations
You will also get
Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management