IT Support

In Loughton

Business Services In Loughton, Essex

39 Support is a key player in many local businesses in and around Loughton. We can help your business with Telecom, IT Support, Broadband and Web hosting. Our crew are here to help your business pushing forward. We look after charities, Accountant, Solicitors, Haulage and logistics, Estate Agents and many other sectors. 

What Makes Us Different To Other IT Companies

Our crew may not be in the same office as your team but we still love being part of your business. We take the time to get to know your team, what is critical to your business day to day. Every day we look after local businesses IT questions in a calm friendly manner. No question we are asked is a silly question as it matters to you our team makes it matter to us.

"Matthew has always looked after our business over 15 years. We feel like he is part of our team"

Looking for that special IT Support Crew In Loughton

Our IT Support Crew are here to help your business. Every day we look after over 300 businesses critical IT needs. The crew are on hand if it is a printing problem, forgotten password, computer running slow and all the other IT issue clients face every day. We strongly believe in being part of your business, we take the time to get yo know your business.

Our Standard IT Support Services

As standard, as part of a Managed IT Support contract we will monitor and maintain your Business IT Network to ensure it’s operating at optimal speed. As a result of this service, our clients experience quicker fault identification, reduced downtime, disruption, and minimal data loss. Our crew are here to help make you feel confident using your devices knowing our crew are on hand if you need to ask a question

24Hr a Day Critical Support for out of hours outrages

One of the crew are on call 24/7 365 days a year including Christmas Day for any business critical issues.

Our service desk has a average wait time of under 11 seconds for calls to be answered

Non of us like to wait and we aim to keep wait times low. If we unable answer your be next on our list

24/7 proactive monitoring
to detect performance issues before they arise

We keep a eye on your devices to ensure they are running the best we can. Working in the background not to disturb you

Unlimited Remote Support provided by our North Weald based support team

When we say Unlimited we mean every IT problem matters to us even if it's the 5th call of the day

Our IT Suppport Includes

Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support

We take care of

Proactive server monitoring
Patch management
IT Security recommendations

You will also get

Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management

"Mitchell Always fixes those issues i felt embarrassed to ask my last IT company."

Our crew are part of a few recognisable organisations

RIPE-NCC-Member

RIPE NCC

Your Business Community

lonap-big

Lonap

Chamber-Logo-Tight-Crop-2

Epping Forest Chamber Of Commerce

brentwood-chamber

Brentwood Chamber

Trusted-Business-Community

Trust Business Community

Testimonials

We’ve worked with 39 Support for many years and have always found the team to be prompt, helpful and knowledgeable. They’ve helped to develop our IT and business process by providing exceptional day-to-day support and expert advice. I highly recommend Matthew and his team.
Property Management Company
The team came highly recommended to us and never disappoint. The initial period with us was challenging and the team rose to the (numerous) occasions and sorted everything for us so that we now have an IT service that’s smooth running and incident-free. They’re very quick to urgent calls and additional work that we throw at them and always meet the tight time-frames that we impose on them. We’d happily recommend them
LOGISTICS AND HAULAGE
Our Head Office, Runway House, is situated on North Weald Airfield, a fully operational aviation aerodrome that was one the most important fighting stations during the Battle of Britain. The airfield is now home to the North Weald Airfield Museum and the Herts and Essex Air Ambulance service, in addition to a wide-range of small businesses.  The airfield also hosts a growing number of events including one of the UKs largest Saturday Markets, Classic Car events and of course, classic Air Shows. We actively encourage all of our clients to come and visit Runway House at the airfield and take in the fascinating surroundings. While you’re here, why not enjoy something nice to eat and drink at one of the local cafes located on the airfield? The Wings Café and the nostalgic Squadron ‘NAAFI’ Mess bar are two of the area’s most popular places to eat.

Our Office Location

Get in Touch With Our Team

Runway House
North Weald Airfield
North Weald
Essex
CM16 6HR

01279 800 039