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Onsite IT Support

PAY AS YOU GO IT SUPPORT

Comprehensive alternative to having your own IT department, our Support IT package provides unlimited remote support, onsite engineer time with 24×7 monitoring and on demand consultancy as needed.

Why pay as you go support

Combined with our expertise and advice, this is the perfect alternative to having your own IT team, without all the cost and HR management. With no hidden costs, our support IT package offers unparalleled value for money and complete transparency allowing you to easily budget for your monthly IT support spend. There is no need to pay for block hours in advance or worry about using onsite engineer time by a certain date – resources are available when you need them. Alternatively, you can take a look at our complementary and managed IT Services.

EFFICIENT FINANCIAL MANAGEMENT

Your ICT support costs are restricted to a simple monthly fee. The price is known in advance, fixed regardless of how much support time you use, so it’s a predictable operational expense, easing cash flow and budget management.Support-IT will save you paying for limited block time in advance of the requirement, or facing the expense of maintaining your own in-house technical team.

LOWEST POSSIBLE DISRUPTION TO YOUR BUSINESS

Many support providers hide behind their “time to respond” to your requests but we go beyond this. We aim at resolving your issues as quickly as we can.Of course, your call will be answered within 15 seconds or less, and you’ll be speaking to a qualified and experienced technician – not a call-logger or an automated menu system.We understand that minimising disruption to your business is critical. Customer service is our focus.

COMPLETE TECHNICAL EXPERTISE IS YOURS

Recruiting and maintaining your own team of technicians is difficult and expensive. The need to have all aspects of your ICT covered increases the costs and challenge.Every member our technical team is fully trained and accredited. They’re there when you need them, so your problem is solved.You’ll be freed up to focus on the management of your business, with the technology there to help you achieve commercial success and growth.

EARLY WARNINGS OUTSIDE BUSINESS HOURS

We’ll help avoid disruption to your business. Our 24×7 monitoring helps us anticipate problems before they happen. If they do happen we’re able to notify you and take action accordingly.

SIMPLE & SECURE ICT MANAGEMENT

We’ll take the weight off your shoulders and save you hours, so you’re free to get on with your import commercial activities.We’ll take care of your staff and the daily application of patches and fixes to all your computers, including updates to your anti-virus and threat-management software.

DON’T RULE OUT A FULLY MANAGED IT SUPPORT SERVICE JUST YET

Pay As You Go IT support isn’t always the most cost-effective option and there are many instances when it is far more advantageous to use a fully-managed service. If you’re unsure what service is right for your business then call 01279 800 039 speak directly to a Customer Success Manager who will provide you with honest and impartial advice.

Get in touch with us

Other ways to speak with us

Speak to our team by phone on 01279 800 039

By email – [email protected]

In person / in writing

Runway House
North Weald Airfield
North Weald
Essex
CM16 6HR

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