By listening to you and matching your needs with our products and services. We always seek to take the complexity out of anything we do for you – whether it’s the language we use or the solution we recommend.
39 Support provides bespoke and flexible plans tailored to your needs. We take care of all of your Voip needs
PLANNING AND UNDERSTANDING
39 Support will build and plan your phone system so you can visually see how your phone system works. We make sure the right phones in place suit the end users needs
Our organised approach to providing any solution for any business situation. Whether you are moving offices or looking forward to equipment being installed, we plan and gain agreement with you and we always keep you in the loop.
THE RIGHT SOLUTION
Our team provides bespoke and flexible solutions tailored to your needs. See your information presented the way that you want it, in as much detail as you need to enable you to monitor costs and make business decisions.
Reducing costs is what we always aim to do because we understand this is important to you. It could be a slight upgrade to existing equipment, finance options or simply providing you with information and advice – we have the tools and experience to help you achieve it.
WHY MOVE TO VOIP
(“Press 1 for, 2 for, 3 for etc”) you can have multiple levels and multiple recordings all on the same number.
We offer this completely free and you can even have multiple accounts per user.
(“welcome to ABC123 please wait whilst we connect you…”) this will go before any ringing to give out a more professional look and the customer knows who they are speaking with
All our VoIP accounts work with unlimited simultaneous calls so that direct diallers can still call in whilst you are on a call.
We will provide you with SIP details to log into a number of different Android and iPhone apps so that you can have your office number on the go.
View all your inbound and outbound calls by date, time, extension and so on!
This gives the ability to activate a handset on to loudspeaker by dialling a prefix (this works great for practitioners like dentists who receptionists need to contact whilst they are working).
OUT OF HOURS SERVICE
This option gives the ability to send inbound calls to an alternative destination outside of office hours and can be set to automatic every day or can be manually set.
BESPOKE ON HOLD MUSIC
You can upload your own music or your own advertising to play to customers whilst they are on hold.
This will place customers into a queue and allow agents to log on and off of the system. You can even set idle times to allow agents a certain time period to finish off tasks before the next call comes in!
We will set you up a dedicated number so you can chair a meeting where clients can phone in and enter a code.
You will be able to set up any inbound routing to start at one destination and end at another – this can simply and quickly be changed on demand too.
COMMONLY ASKED QUESTIONS
Do you do the installation yourselves
We arrange for the service to be installed and setup by one of our members of staff or a Contractor that we employ, There will be some work that will be completed by BT to change your current broadband service over to Fibre.
How long to install a new phone system
If you are requiring a new phone number we can have you up and running with in a week. However if you are migrating numbers over this can take up to 21 days to be migrated.
What is the disruption to our telephone service during installation
We install of the new phones the day before so they are ready as soon as the changeover completes. The phones will be installed with a temp number so we can complete all our testing beforehand. On the day there will be a period of 2 hours where there is some disruption.
Do you do everything to do with the transfer from BT
We take care of all the number porting process. We only require a few documents to be provided to us.