“We keep chasing the same problems.”
Give recurring faults an owner, a record and a plan to address the cause.
Your business. Our UK helpdesk.
Your IT.
Fully managed.
Properly protected.
IT support, cyber security and Microsoft 365 that keep your people working. One accountable team for UK businesses with 5–200 staff.
A useful conversation. Clear next steps. No obligation.
90-day double your money back IT support guaranteeEligible onboarded devices only: hardware under 3 years, Windows 11 Pro, Business Premium and Cyber Essentials controls. IT support fees only; hardware, licences and other services excluded. Read the terms.
CONNECTED TO THE WAY YOU WORK
Your UK helpdeskA familiar place to get help
Managed cyber securityProtection with clear ownership
39Support.ONE ACCOUNTABLE TEAM
Microsoft 365People, devices and identity
Monthly managed plansUK-wide support
A UK helpdeskReal people. Clear ownership.
IT + cyber securityBuy together or separately.
Microsoft 365 managedLicences, devices and identity.
Built around your teamFor businesses with 5–200 staff.
Sound familiar?
When IT gets in the way,
your whole business feels it.
Make the support, security and planning responsibilities clear — so your people can get back to the work that matters.
“Are we actually protected?”
Understand who manages devices, accounts, alerts and recovery arrangements.
“We pay for 365. We barely use it.”
Connect licences, secure setup and useful tools to the way your team works.
The right responsibility, in the right hands
Managed together.
Built around you.
Keep your people workingFully managed
Managed
Microsoft 365
Fully managed
IT support
A UK helpdesk, proactive care and a clear improvement plan. Monthly support that takes ownership.
Explore managed IT Protect what you are buildingManaged
cyber security
Practical protection for accounts, devices and people, with defined monitoring and response responsibilities.
Explore cyber protection Make more of MicrosoftMicrosoft 365
Business Premium
Monthly licences with managed onboarding, Intune devices, Entra identity and ongoing support.
Explore Microsoft 365A proper partnership starts with a clear plan
From first conversation
to an ongoing service.
We scope the work, plan the handover and keep improving as your business changes.
Understand your business
Start with a free 60-minute review of your users, systems, frustrations and priorities.
Agree the right service
Get a clear monthly proposal with responsibilities, licences and onboarding work itemised.
Make the handover clear
Document the environment, establish access and give your people a simple support route.
Keep moving forward
Review the service, address recurring issues and plan the next useful improvement.
Clear plans. Ongoing ownership.
The right level of care
for your next stage.
Managed IT
Bronze
A managed foundation for everyday business IT.
From £65per user / month + VAT
Discuss Bronze - Unlimited remote helpdesk support within your agreed scope
- Proactive device monitoring and regular maintenance
- Microsoft 365 user and access administration
- Documented security baseline and account ownership
- Four-hour target initial response during support hours
- Regular service reporting
Managed IT
Silver
More ownership, closer attention and practical planning.
From £100per user / month + VAT
Discuss Silver - Everything in Bronze
- Two-hour target initial response during support hours
- Asset inventory and detailed IT documentation
- A dedicated consultant and account management
- Onsite incident support within the agreed coverage
- Proactive service reviews and improvement priorities
Managed IT
Gold
Strategic IT management for a more demanding business.
From £200per user / month + VAT
Discuss Gold - Everything in Silver
- One-hour target initial response during support hours
- Scheduled engineering visits, agreed for your locations
- An IT roadmap and management reporting
- Licensing and warranty management
- Ongoing planning for Microsoft 365 and business growth
Managed cyber security
Foundation
Put essential protection under active management.
Let’s scope your planMonthly service, priced for your business
Discuss Foundation - An agreed inventory of devices, accounts and responsibilities
- Managed security settings and update oversight
- Access controls and multi-factor authentication oversight
- Managed malware protection for covered endpoints
- Cyber Essentials readiness improvement plan
- Security reporting and a named point of ownership
Managed cyber security
Protect
Detect issues earlier and strengthen everyday resilience.
Let’s scope your planMonthly service, priced for your business
Discuss Protect - Everything in Foundation
- Managed endpoint detection and response within agreed cover
- Microsoft 365 identity and email security monitoring
- Ongoing staff security awareness programme
- Backup oversight and recovery responsibilities review
- Monthly security reporting and prioritised improvements
Managed cyber security
Resilience
A managed programme for response, recovery and leadership.
Let’s scope your planMonthly service, priced for your business
Discuss Resilience - Everything in Protect
- An incident response plan and defined escalation arrangements
- Scheduled recovery tests for agreed systems
- Recurring vulnerability and exposure reviews
- Management reporting and risk review meetings
- Planned staff workshops and incident exercises
Monthly managed services for businesses with 5–200 staff. Microsoft licences, specialist systems, sites and onboarding are scoped in your proposal. All displayed prices exclude VAT. See the details.
Better decisions start with your team
Bring practical cyber
and AI training to work.
Face-to-face training days at your business offices. Help staff recognise convincing scams, protect information and use AI tools with more confidence.
Explore office-based trainingUseful advice. No jargon.
Make your next decision
an informed one.
Training
What should a cyber security training day at your office cover?
Build the session around the situations your staff face, with practical exercises, clear reporting and actions that continue after the day.
Read the guideMicrosoft 365
SharePoint or OneDrive: where should your business files go?
Choose a home for files based on who needs to own and use them, so important work does not depend on one person’s account.
Read the guideCyber security
Your backup says successful. Could your business actually recover?
A useful backup review proves that a real person can restore the files and systems the business needs, within an agreed time.
Read the guideGood recommendations deserve a thank you
Know a business that needs
a better IT partner?
Eligible referrers receive a £20 Amazon voucher after an attended review, and £500 when the new managed client pays their first invoice.
Your next step, without the guesswork
Let’s make your IT work
better for your business.
Book a free 60-minute IT review with Matthew. Bring your questions about support, security, Microsoft 365 or the devices your team relies on.
- Discuss the issues costing your team time
- Identify the responsibilities and risks to review
- Agree practical next steps for an ongoing service
MS
Matthew SouthgateYour first conversation at 39Support
Prefer to talk? 0330 337 3939
Your free IT review
60 minutes · UK time · No obligation
Switch with a clearer plan
Your handover
questions, answered.
Know what we support, what needs onboarding and how the change is planned.
Read the support requirementsRead the 90-day guarantee
Can you support our business and the devices we use?
Our focus is businesses with 5–200 staff. Standard IT support covers only devices that have completed onboarding into the agreed Microsoft management environment and are on the approved inventory. Covered hardware must be under three years old, supported computers must run Windows 11 Pro, users must use Microsoft 365 Business Premium, and the environment must meet the Cyber Essentials technical standard. We identify gaps before agreeing live support.
How do you take over from our current IT provider?
We review your current agreement, user and device inventory, Microsoft 365 tenant, domains, licences, backups and administrator access. We then agree the handover actions, owners and timing. Your people receive the new support route when the managed service goes live.
Will we have to change our email addresses or lose Microsoft 365 data?
A provider change does not automatically require new email addresses or a new Microsoft 365 tenant. We review ownership, access, licence commitments and the existing setup first. Any migration or configuration change is planned and scoped before it takes place.
Will the handover disrupt our business?
We identify dependencies and plan changes around your operations. If a change needs an interruption, we discuss the window and the affected systems in advance. We do not promise a disruption-free outcome before reviewing the environment.
What if our current provider cannot supply all the access or information?
We list the missing items and agree a route to obtain them through the authorised owner, existing supplier or relevant platform. We do not bypass ownership or access controls. Missing access and its effect on the handover are made clear before live support is agreed.
Do you support our specialist or third-party applications?
Third-party and line-of-business application support is excluded from the managed IT plan. Your software supplier handles application-specific faults. We identify the boundaries during discovery and document the Microsoft devices and services we will manage.
What if we are unhappy after switching?
Eligible managed IT support has a 90-day double your money back guarantee. It covers twice the qualifying IT support management fees paid during the first 90 days, subject to the published onboarding, device and licensing requirements. Hardware, licences, cyber security, projects, training and third-party application support are excluded.