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UK helpdesk. Monthly managed services.

Fully managed IT support. A UK helpdesk that takes ownership.

For businesses with 5–200 staff: dependable day-to-day support, proactive management and a clear plan for what comes next.

Book your free 60-minute IT review 0330 337 3939

Your people need IT that works

Slow responses, recurring faults and unclear responsibility take time away from the work your business should be doing. A managed service gives your people a clear place to get help and gives your leadership team someone accountable for the next action.

What we manage

  • Remote helpdesk support for covered users and business devices.
  • Device monitoring, maintenance and agreed update management.
  • Microsoft 365 administration, access and joiner/leaver processes.
  • Asset records, documentation and supplier coordination.
  • Security responsibilities and an improvement plan that fits your business.

A considered handover

We start with discovery, document the existing environment and agree responsibilities before taking over. The onboarding plan identifies access, licences, backups, supported devices and outstanding risks. Any migration or improvement project is scoped alongside the ongoing monthly service.

Clear boundaries from the beginning

Your proposal defines covered users, devices, sites, support hours, response targets and onsite arrangements. Microsoft licences, specialist applications, servers and additional security services are itemised where relevant. Response targets describe our initial response, rather than a guaranteed time to resolve every issue.

Built for an ongoing relationship

Our service is delivered through monthly managed plans. Onboarding projects and Microsoft 365 expansions establish or improve that ongoing service. Choose the level of ownership and planning your business needs, then review it as your team grows.

Choose your ongoing service

Three levels. Clear responsibility.

Managed IT

Bronze

A managed foundation for everyday business IT.

From £65per user / month + VAT
Discuss Bronze
  • Unlimited remote helpdesk support within your agreed scope
  • Proactive device monitoring and regular maintenance
  • Microsoft 365 user and access administration
  • Documented security baseline and account ownership
  • Four-hour target initial response during support hours
  • Regular service reporting
A closer level of care

Managed IT

Silver

More ownership, closer attention and practical planning.

From £100per user / month + VAT
Discuss Silver
  • Everything in Bronze
  • Two-hour target initial response during support hours
  • Asset inventory and detailed IT documentation
  • A dedicated consultant and account management
  • Onsite incident support within the agreed coverage
  • Proactive service reviews and improvement priorities

Managed IT

Gold

Strategic IT management for a more demanding business.

From £200per user / month + VAT
Discuss Gold
  • Everything in Silver
  • One-hour target initial response during support hours
  • Scheduled engineering visits, agreed for your locations
  • An IT roadmap and management reporting
  • Licensing and warranty management
  • Ongoing planning for Microsoft 365 and business growth

Scope, licences and service hours are confirmed in your proposal. Combined IT and cyber quotes account for overlapping controls.

Your next step, without the guesswork

Let’s make your IT work
better for your business.

Book a free 60-minute IT review with Matthew. Bring your questions about support, security, Microsoft 365 or the devices your team relies on.

  • Discuss the issues costing your team time
  • Identify the responsibilities and risks to review
  • Agree practical next steps for an ongoing service
MS
Matthew SouthgateYour first conversation at 39Support

Prefer to talk? 0330 337 3939

Your free IT review

60 minutes · UK time · No obligation

Select a weekday to check Matthew’s Microsoft 365 calendar.

Your calendar appointment is confirmed only after availability is checked and a booking reference is returned. We then email your confirmation.

Switch with a clearer plan

Your handover
questions, answered.

Know what we support, what needs onboarding and how the change is planned.

Read the support requirements
Read the 90-day guarantee
Can you support our business and the devices we use?

Our focus is businesses with 5–200 staff. Standard IT support covers only devices that have completed onboarding into the agreed Microsoft management environment and are on the approved inventory. Covered hardware must be under three years old, supported computers must run Windows 11 Pro, users must use Microsoft 365 Business Premium, and the environment must meet the Cyber Essentials technical standard. We identify gaps before agreeing live support.

How do you take over from our current IT provider?

We review your current agreement, user and device inventory, Microsoft 365 tenant, domains, licences, backups and administrator access. We then agree the handover actions, owners and timing. Your people receive the new support route when the managed service goes live.

Will we have to change our email addresses or lose Microsoft 365 data?

A provider change does not automatically require new email addresses or a new Microsoft 365 tenant. We review ownership, access, licence commitments and the existing setup first. Any migration or configuration change is planned and scoped before it takes place.

Will the handover disrupt our business?

We identify dependencies and plan changes around your operations. If a change needs an interruption, we discuss the window and the affected systems in advance. We do not promise a disruption-free outcome before reviewing the environment.

What if our current provider cannot supply all the access or information?

We list the missing items and agree a route to obtain them through the authorised owner, existing supplier or relevant platform. We do not bypass ownership or access controls. Missing access and its effect on the handover are made clear before live support is agreed.

Do you support our specialist or third-party applications?

Third-party and line-of-business application support is excluded from the managed IT plan. Your software supplier handles application-specific faults. We identify the boundaries during discovery and document the Microsoft devices and services we will manage.

What if we are unhappy after switching?

Eligible managed IT support has a 90-day double your money back guarantee. It covers twice the qualifying IT support management fees paid during the first 90 days, subject to the published onboarding, device and licensing requirements. Hardware, licences, cyber security, projects, training and third-party application support are excluded.

Call our UK teamFree IT review