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City partner directory terms

Requirements for useful, accurate local business listings and partner link monitoring.

A useful business directory

Listings are reviewed for relevance and accuracy. A listing is not an endorsement, a Google ranking promise or proof of a business’s reputation. Submit your own business details and a public business website that you are authorised to manage.

Partner badge

Partner listings link to a relevant 39Support city page through a descriptive badge. Use it where it is useful to visitors. The wording may describe managed IT support in the city; it must not imply an office or affiliation that does not exist. Reciprocal links are marked nofollow so the directory is not sold as a ranking exchange.

Monitoring and the grace period

We periodically check the submitted public page for reachability, indexing directives and the expected link. A confirmed missing link starts the grace period, normally seven days. During that period, the directory listing may remain visible and its external link is nofollow. We email the listing contact. If the return link remains missing after the grace period, we hide the listing. Temporary errors are investigated rather than treated as immediate removal.

Indexing and quality checks

Technical indexability is distinct from actual Google indexing. We label unverified index status accurately. Reputation requires review; HTTPS, a working page and a return link do not themselves establish trust. We may decline or remove inaccurate, misleading, unsafe or irrelevant listings.

Your details

We use the contact email to administer the listing and send monitoring notifications. We publish only approved business information. Contact matthew@39support.com to correct or remove a listing.

Switch with a clearer plan

Your handover
questions, answered.

Know what we support, what needs onboarding and how the change is planned.

Read the support requirements
Read the 90-day guarantee
Can you support our business and the devices we use?

Our focus is businesses with 5–200 staff. Standard IT support covers only devices that have completed onboarding into the agreed Microsoft management environment and are on the approved inventory. Covered hardware must be under three years old, supported computers must run Windows 11 Pro, users must use Microsoft 365 Business Premium, and the environment must meet the Cyber Essentials technical standard. We identify gaps before agreeing live support.

How do you take over from our current IT provider?

We review your current agreement, user and device inventory, Microsoft 365 tenant, domains, licences, backups and administrator access. We then agree the handover actions, owners and timing. Your people receive the new support route when the managed service goes live.

Will we have to change our email addresses or lose Microsoft 365 data?

A provider change does not automatically require new email addresses or a new Microsoft 365 tenant. We review ownership, access, licence commitments and the existing setup first. Any migration or configuration change is planned and scoped before it takes place.

Will the handover disrupt our business?

We identify dependencies and plan changes around your operations. If a change needs an interruption, we discuss the window and the affected systems in advance. We do not promise a disruption-free outcome before reviewing the environment.

What if our current provider cannot supply all the access or information?

We list the missing items and agree a route to obtain them through the authorised owner, existing supplier or relevant platform. We do not bypass ownership or access controls. Missing access and its effect on the handover are made clear before live support is agreed.

Do you support our specialist or third-party applications?

Third-party and line-of-business application support is excluded from the managed IT plan. Your software supplier handles application-specific faults. We identify the boundaries during discovery and document the Microsoft devices and services we will manage.

What if we are unhappy after switching?

Eligible managed IT support has a 90-day double your money back guarantee. It covers twice the qualifying IT support management fees paid during the first 90 days, subject to the published onboarding, device and licensing requirements. Hardware, licences, cyber security, projects, training and third-party application support are excluded.

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