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39Support

Privacy notice

How 39Support handles enquiries, review bookings and website information.

Who we are

39Support is provided by THIRTY NINE DEGREES LTD, Company No. 11715128, Runway House, North Weald Airfield, Merlin Way, North Weald, CM16 6HR. Contact matthew@39support.com about this notice or your information.

Enquiries and bookings

We collect the contact and business details you submit, the service you are interested in and any message you provide. We use them to respond, arrange your review or training discussion, prepare a proposal and manage the relationship. This helps us take steps requested before a contract, provide contracted services where applicable and manage legitimate business enquiries. We rely on consent for optional marketing updates and tracking, and on legal obligations where records must be kept. Booking information is used to reserve time in our Microsoft 365 calendar and send service communications.

Service providers

Website hosting, Microsoft 365 and our configured HTTP email delivery provider process information needed to provide those services. A connected CRM may receive your enquiry and its source. We restrict access to authorised people and suppliers with relevant responsibilities.

Optional tracking

Where configured and you consent, Google and LinkedIn tags measure advertising and website activity and may support advertising audiences. See our cookie notice for controls. We do not put your form answers into advertising events.

Retention and your choices

We retain information for the business purpose for which it was collected and applicable record-keeping requirements, and periodically review it. You may ask about access, correction, deletion, restriction or objection as applicable. You can change tracking preferences using Cookie settings in the footer. Marketing email permission is separate from a review booking.

Concerns

Contact us first so we can investigate. You may also raise a concern with the Information Commissioner’s Office at ico.org.uk.

Switch with a clearer plan

Your handover
questions, answered.

Know what we support, what needs onboarding and how the change is planned.

Read the support requirements
Read the 90-day guarantee
Can you support our business and the devices we use?

Our focus is businesses with 5–200 staff. Standard IT support covers only devices that have completed onboarding into the agreed Microsoft management environment and are on the approved inventory. Covered hardware must be under three years old, supported computers must run Windows 11 Pro, users must use Microsoft 365 Business Premium, and the environment must meet the Cyber Essentials technical standard. We identify gaps before agreeing live support.

How do you take over from our current IT provider?

We review your current agreement, user and device inventory, Microsoft 365 tenant, domains, licences, backups and administrator access. We then agree the handover actions, owners and timing. Your people receive the new support route when the managed service goes live.

Will we have to change our email addresses or lose Microsoft 365 data?

A provider change does not automatically require new email addresses or a new Microsoft 365 tenant. We review ownership, access, licence commitments and the existing setup first. Any migration or configuration change is planned and scoped before it takes place.

Will the handover disrupt our business?

We identify dependencies and plan changes around your operations. If a change needs an interruption, we discuss the window and the affected systems in advance. We do not promise a disruption-free outcome before reviewing the environment.

What if our current provider cannot supply all the access or information?

We list the missing items and agree a route to obtain them through the authorised owner, existing supplier or relevant platform. We do not bypass ownership or access controls. Missing access and its effect on the handover are made clear before live support is agreed.

Do you support our specialist or third-party applications?

Third-party and line-of-business application support is excluded from the managed IT plan. Your software supplier handles application-specific faults. We identify the boundaries during discovery and document the Microsoft devices and services we will manage.

What if we are unhappy after switching?

Eligible managed IT support has a 90-day double your money back guarantee. It covers twice the qualifying IT support management fees paid during the first 90 days, subject to the published onboarding, device and licensing requirements. Hardware, licences, cyber security, projects, training and third-party application support are excluded.

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