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39Support referral programme terms

A clear thank you for introducing a genuine new business to our managed services.

Register and verify your email

Register your own email address and verify it using the link we send. You receive a personal referral link to share with businesses you know. We do not ask you to upload other people’s contact lists or give us permission to email someone who has not requested contact.

Qualifying referrals

A referral must be a genuine new business introduction for our managed services, normally with 5–200 staff, using your referral link before its first enquiry or booking. We check whether the organisation is already a client, an active opportunity or already referred. Only one referrer and one reward of each type apply per new business. Self-referrals, duplicate introductions, fabricated bookings and misuse do not qualify.

£20 Amazon voucher

The verified referrer becomes eligible for one £20 Amazon voucher when the referred business attends its free 60-minute IT review and eligibility is checked. A booking, cancellation or no-show alone does not qualify. The voucher is sent to the referrer’s verified email after approval. Amazon does not sponsor or administer this programme; voucher use is subject to the issuer’s terms.

£500 new-client referral bonus

The verified referrer becomes eligible for one £500 bonus when the qualifying business starts a new monthly managed IT or managed cyber security agreement and its first service invoice has been paid and cleared. We verify the introduction and payment before approving the bonus. Microsoft licence-only purchases and project-only work do not qualify unless expressly agreed in writing.

Approval and payment

We contact you using your verified email to explain the status and arrange approved payment or voucher delivery. Supply any reasonably required payment or business invoice information through the agreed secure route. Reward issuance is recorded and checked to prevent duplicate payment. Eligibility is assessed against these published rules.

Privacy and programme changes

The referral portal shows your own introductions and reward status. We use your details to administer the programme and send the requested status emails. Marketing permission is separate. We may pause new introductions or change terms prospectively; qualifying introductions accepted before a change continue under the terms that applied when accepted. Contact matthew@39support.com with questions or disputes.

Switch with a clearer plan

Your handover
questions, answered.

Know what we support, what needs onboarding and how the change is planned.

Read the support requirements
Read the 90-day guarantee
Can you support our business and the devices we use?

Our focus is businesses with 5–200 staff. Standard IT support covers only devices that have completed onboarding into the agreed Microsoft management environment and are on the approved inventory. Covered hardware must be under three years old, supported computers must run Windows 11 Pro, users must use Microsoft 365 Business Premium, and the environment must meet the Cyber Essentials technical standard. We identify gaps before agreeing live support.

How do you take over from our current IT provider?

We review your current agreement, user and device inventory, Microsoft 365 tenant, domains, licences, backups and administrator access. We then agree the handover actions, owners and timing. Your people receive the new support route when the managed service goes live.

Will we have to change our email addresses or lose Microsoft 365 data?

A provider change does not automatically require new email addresses or a new Microsoft 365 tenant. We review ownership, access, licence commitments and the existing setup first. Any migration or configuration change is planned and scoped before it takes place.

Will the handover disrupt our business?

We identify dependencies and plan changes around your operations. If a change needs an interruption, we discuss the window and the affected systems in advance. We do not promise a disruption-free outcome before reviewing the environment.

What if our current provider cannot supply all the access or information?

We list the missing items and agree a route to obtain them through the authorised owner, existing supplier or relevant platform. We do not bypass ownership or access controls. Missing access and its effect on the handover are made clear before live support is agreed.

Do you support our specialist or third-party applications?

Third-party and line-of-business application support is excluded from the managed IT plan. Your software supplier handles application-specific faults. We identify the boundaries during discovery and document the Microsoft devices and services we will manage.

What if we are unhappy after switching?

Eligible managed IT support has a 90-day double your money back guarantee. It covers twice the qualifying IT support management fees paid during the first 90 days, subject to the published onboarding, device and licensing requirements. Hardware, licences, cyber security, projects, training and third-party application support are excluded.

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