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UK helpdesk. Monthly managed services.

Managed cyber security. Clear protection. Clear ownership.

Protect your people, Microsoft 365 and business devices with an ongoing security programme you can understand.

Book your free 60-minute IT review 0330 337 3939

Know who is protecting the business

Buying a security licence is only one part of protecting a business. Someone also needs to configure it, review alerts, manage access and decide what happens when an incident occurs. Our managed security plans put those responsibilities into a documented ongoing service.

Three levels of managed protection

Foundation establishes managed controls. Protect adds deeper detection and staff awareness. Resilience develops response, recovery and management oversight. We scope the service around your users, devices, locations, applications and existing tools.

Working with your existing IT team

Buy managed cyber security alongside our IT support, or as a service that complements your existing IT team or supplier. The proposal identifies who changes settings, who investigates alerts and who leads an incident, so responsibilities do not fall between providers.

Support for people as well as systems

Practical awareness training helps staff recognise convincing requests, check payment changes and report concerns promptly. Face-to-face workshops at your offices can be included in an agreed ongoing programme.

Define response before an incident

Every agreement specifies monitoring coverage, staffed response hours, escalation routes and recovery responsibilities. Continuous automated monitoring is distinct from a staffed 24-hour response service; any out-of-hours requirement is separately scoped.

Cyber Essentials preparation

We can help review the controls and remediation needed to prepare for assessment. Independent certification and assessor fees are separate unless specifically included in your proposal. Preparation is a process, rather than a guarantee of certification.

Choose your ongoing service

Three levels. Clear responsibility.

Managed cyber security

Foundation

Put essential protection under active management.

Let’s scope your planMonthly service, priced for your business
Discuss Foundation
  • An agreed inventory of devices, accounts and responsibilities
  • Managed security settings and update oversight
  • Access controls and multi-factor authentication oversight
  • Managed malware protection for covered endpoints
  • Cyber Essentials readiness improvement plan
  • Security reporting and a named point of ownership
A closer level of care

Managed cyber security

Protect

Detect issues earlier and strengthen everyday resilience.

Let’s scope your planMonthly service, priced for your business
Discuss Protect
  • Everything in Foundation
  • Managed endpoint detection and response within agreed cover
  • Microsoft 365 identity and email security monitoring
  • Ongoing staff security awareness programme
  • Backup oversight and recovery responsibilities review
  • Monthly security reporting and prioritised improvements

Managed cyber security

Resilience

A managed programme for response, recovery and leadership.

Let’s scope your planMonthly service, priced for your business
Discuss Resilience
  • Everything in Protect
  • An incident response plan and defined escalation arrangements
  • Scheduled recovery tests for agreed systems
  • Recurring vulnerability and exposure reviews
  • Management reporting and risk review meetings
  • Planned staff workshops and incident exercises

Scope, licences and service hours are confirmed in your proposal. Combined IT and cyber quotes account for overlapping controls.

Your next step, without the guesswork

Let’s make your IT work
better for your business.

Book a free 60-minute IT review with Matthew. Bring your questions about support, security, Microsoft 365 or the devices your team relies on.

  • Discuss the issues costing your team time
  • Identify the responsibilities and risks to review
  • Agree practical next steps for an ongoing service
MS
Matthew SouthgateYour first conversation at 39Support

Prefer to talk? 0330 337 3939

Your free IT review

60 minutes · UK time · No obligation

Select a weekday to check Matthew’s Microsoft 365 calendar.

Your calendar appointment is confirmed only after availability is checked and a booking reference is returned. We then email your confirmation.

Switch with a clearer plan

Your handover
questions, answered.

Know what we support, what needs onboarding and how the change is planned.

Read the support requirements
Read the 90-day guarantee
Can you support our business and the devices we use?

Our focus is businesses with 5–200 staff. Standard IT support covers only devices that have completed onboarding into the agreed Microsoft management environment and are on the approved inventory. Covered hardware must be under three years old, supported computers must run Windows 11 Pro, users must use Microsoft 365 Business Premium, and the environment must meet the Cyber Essentials technical standard. We identify gaps before agreeing live support.

How do you take over from our current IT provider?

We review your current agreement, user and device inventory, Microsoft 365 tenant, domains, licences, backups and administrator access. We then agree the handover actions, owners and timing. Your people receive the new support route when the managed service goes live.

Will we have to change our email addresses or lose Microsoft 365 data?

A provider change does not automatically require new email addresses or a new Microsoft 365 tenant. We review ownership, access, licence commitments and the existing setup first. Any migration or configuration change is planned and scoped before it takes place.

Will the handover disrupt our business?

We identify dependencies and plan changes around your operations. If a change needs an interruption, we discuss the window and the affected systems in advance. We do not promise a disruption-free outcome before reviewing the environment.

What if our current provider cannot supply all the access or information?

We list the missing items and agree a route to obtain them through the authorised owner, existing supplier or relevant platform. We do not bypass ownership or access controls. Missing access and its effect on the handover are made clear before live support is agreed.

Do you support our specialist or third-party applications?

Third-party and line-of-business application support is excluded from the managed IT plan. Your software supplier handles application-specific faults. We identify the boundaries during discovery and document the Microsoft devices and services we will manage.

What if we are unhappy after switching?

Eligible managed IT support has a 90-day double your money back guarantee. It covers twice the qualifying IT support management fees paid during the first 90 days, subject to the published onboarding, device and licensing requirements. Hardware, licences, cyber security, projects, training and third-party application support are excluded.

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