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Evidence you can assess

Know the people.
Understand the work.

Customer experiences, service examples and a clear view of how we take responsibility. We publish customer material after checking the facts and permission.

Meet Matthew in a free IT review

Start with what you can check

Before choosing a provider, review the service scope, identity of the contracting business, support requirements, handover process and the way responsibilities will be reported.

Meet the person who will discuss your service

Your first conversation is with Matthew Southgate. Use the free review to ask about the support route, Microsoft 365, devices, security and the next assessment needed.

Review the agreement before committing

Your proposal should identify supported users and devices, hours, licences, exclusions and onboarding responsibilities. Our published requirements and guarantee terms provide a starting point.

Ask for relevant evidence

We can discuss appropriate service examples and customer references where permission allows. Ask for material relevant to the way your organisation works.

A useful first conversation

Make your next IT decision a clearer one.

60 minutes. Your business. Practical next steps.

Book your free IT review

Switch with a clearer plan

Your handover
questions, answered.

Know what we support, what needs onboarding and how the change is planned.

Read the support requirements
Read the 90-day guarantee
Can you support our business and the devices we use?

Our focus is businesses with 5–200 staff. Standard IT support covers only devices that have completed onboarding into the agreed Microsoft management environment and are on the approved inventory. Covered hardware must be under three years old, supported computers must run Windows 11 Pro, users must use Microsoft 365 Business Premium, and the environment must meet the Cyber Essentials technical standard. We identify gaps before agreeing live support.

How do you take over from our current IT provider?

We review your current agreement, user and device inventory, Microsoft 365 tenant, domains, licences, backups and administrator access. We then agree the handover actions, owners and timing. Your people receive the new support route when the managed service goes live.

Will we have to change our email addresses or lose Microsoft 365 data?

A provider change does not automatically require new email addresses or a new Microsoft 365 tenant. We review ownership, access, licence commitments and the existing setup first. Any migration or configuration change is planned and scoped before it takes place.

Will the handover disrupt our business?

We identify dependencies and plan changes around your operations. If a change needs an interruption, we discuss the window and the affected systems in advance. We do not promise a disruption-free outcome before reviewing the environment.

What if our current provider cannot supply all the access or information?

We list the missing items and agree a route to obtain them through the authorised owner, existing supplier or relevant platform. We do not bypass ownership or access controls. Missing access and its effect on the handover are made clear before live support is agreed.

Do you support our specialist or third-party applications?

Third-party and line-of-business application support is excluded from the managed IT plan. Your software supplier handles application-specific faults. We identify the boundaries during discovery and document the Microsoft devices and services we will manage.

What if we are unhappy after switching?

Eligible managed IT support has a 90-day double your money back guarantee. It covers twice the qualifying IT support management fees paid during the first 90 days, subject to the published onboarding, device and licensing requirements. Hardware, licences, cyber security, projects, training and third-party application support are excluded.

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