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UK helpdesk. Monthly managed services.

Get more from Microsoft 365. Keep it properly managed.

Licences, secure configuration, user support and practical improvements as one ongoing relationship.

Book your free 60-minute IT review 0330 337 3939

Connect the tools to the way your team works

Microsoft 365 can support email, files, collaboration and identity. The right combination depends on your users, the devices they use and the information they handle. We review the environment, explain licence choices and establish who manages it.

Ongoing management

  • User accounts, access changes and joiner/leaver processes.
  • Licence allocation and regular usage reviews.
  • Agreed security settings and multi-factor authentication.
  • Support for business use of Outlook, Teams, SharePoint and OneDrive.
  • Documented backup and retention responsibilities.

Onboarding and expansion projects

Moving email, improving shared files or extending Microsoft 365 needs a clear plan. We scope the project around the ongoing managed service, agree dependencies and provide a handover to the people who will use it.

Licensing that is explicit

Microsoft 365 subscriptions are itemised in the proposal. Administration is distinct from the licence itself. Advanced identity, endpoint, compliance and AI features depend on the subscriptions and configuration you choose.

Help people adopt the tools

Our office-based AI training explores useful tasks, safe information handling and human checking. We can also plan practical Microsoft 365 adoption sessions around the workflows your team needs to improve.

Your next step, without the guesswork

Let’s make your IT work
better for your business.

Book a free 60-minute IT review with Matthew. Bring your questions about support, security, Microsoft 365 or the devices your team relies on.

  • Discuss the issues costing your team time
  • Identify the responsibilities and risks to review
  • Agree practical next steps for an ongoing service
MS
Matthew SouthgateYour first conversation at 39Support

Prefer to talk? 0330 337 3939

Your free IT review

60 minutes · UK time · No obligation

Select a weekday to check Matthew’s Microsoft 365 calendar.

Your calendar appointment is confirmed only after availability is checked and a booking reference is returned. We then email your confirmation.

Switch with a clearer plan

Your handover
questions, answered.

Know what we support, what needs onboarding and how the change is planned.

Read the support requirements
Read the 90-day guarantee
Can you support our business and the devices we use?

Our focus is businesses with 5–200 staff. Standard IT support covers only devices that have completed onboarding into the agreed Microsoft management environment and are on the approved inventory. Covered hardware must be under three years old, supported computers must run Windows 11 Pro, users must use Microsoft 365 Business Premium, and the environment must meet the Cyber Essentials technical standard. We identify gaps before agreeing live support.

How do you take over from our current IT provider?

We review your current agreement, user and device inventory, Microsoft 365 tenant, domains, licences, backups and administrator access. We then agree the handover actions, owners and timing. Your people receive the new support route when the managed service goes live.

Will we have to change our email addresses or lose Microsoft 365 data?

A provider change does not automatically require new email addresses or a new Microsoft 365 tenant. We review ownership, access, licence commitments and the existing setup first. Any migration or configuration change is planned and scoped before it takes place.

Will the handover disrupt our business?

We identify dependencies and plan changes around your operations. If a change needs an interruption, we discuss the window and the affected systems in advance. We do not promise a disruption-free outcome before reviewing the environment.

What if our current provider cannot supply all the access or information?

We list the missing items and agree a route to obtain them through the authorised owner, existing supplier or relevant platform. We do not bypass ownership or access controls. Missing access and its effect on the handover are made clear before live support is agreed.

Do you support our specialist or third-party applications?

Third-party and line-of-business application support is excluded from the managed IT plan. Your software supplier handles application-specific faults. We identify the boundaries during discovery and document the Microsoft devices and services we will manage.

What if we are unhappy after switching?

Eligible managed IT support has a 90-day double your money back guarantee. It covers twice the qualifying IT support management fees paid during the first 90 days, subject to the published onboarding, device and licensing requirements. Hardware, licences, cyber security, projects, training and third-party application support are excluded.

Call our UK teamFree IT review