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Training programme terms

How we arrange face-to-face cyber security and AI training at business offices.

Confirming the programme

The written training proposal confirms the organisation, location, dates, duration, group size, agenda, trainer arrangements and fees. A website enquiry does not reserve a date. The proposal explains how the programme fits any ongoing managed service.

Practical arrangements

We agree room, accessibility, screen, connectivity and equipment requirements in advance. Travel, materials and any licence requirements are identified in the proposal. Tell us about reasonable adjustments or specific learning needs when planning the session.

Business information and exercises

Use suitable sample or anonymised information in exercises. Participants should not disclose passwords, confidential customer information or personal information that the exercise does not require. AI tool access and data handling depend on the products and subscriptions agreed for the session.

Changes and cancellations

The proposal sets out payment, cancellation, substitution and rescheduling terms before acceptance. Where circumstances change, contact us promptly so we can discuss the options against the agreed terms.

Materials and recording

Training material is supplied for the organisation’s agreed internal use. Recording or redistribution requires prior written agreement. Practical training supports awareness and adoption; independent certification is included only where expressly stated.

Switch with a clearer plan

Your handover
questions, answered.

Know what we support, what needs onboarding and how the change is planned.

Read the support requirements
Read the 90-day guarantee
Can you support our business and the devices we use?

Our focus is businesses with 5–200 staff. Standard IT support covers only devices that have completed onboarding into the agreed Microsoft management environment and are on the approved inventory. Covered hardware must be under three years old, supported computers must run Windows 11 Pro, users must use Microsoft 365 Business Premium, and the environment must meet the Cyber Essentials technical standard. We identify gaps before agreeing live support.

How do you take over from our current IT provider?

We review your current agreement, user and device inventory, Microsoft 365 tenant, domains, licences, backups and administrator access. We then agree the handover actions, owners and timing. Your people receive the new support route when the managed service goes live.

Will we have to change our email addresses or lose Microsoft 365 data?

A provider change does not automatically require new email addresses or a new Microsoft 365 tenant. We review ownership, access, licence commitments and the existing setup first. Any migration or configuration change is planned and scoped before it takes place.

Will the handover disrupt our business?

We identify dependencies and plan changes around your operations. If a change needs an interruption, we discuss the window and the affected systems in advance. We do not promise a disruption-free outcome before reviewing the environment.

What if our current provider cannot supply all the access or information?

We list the missing items and agree a route to obtain them through the authorised owner, existing supplier or relevant platform. We do not bypass ownership or access controls. Missing access and its effect on the handover are made clear before live support is agreed.

Do you support our specialist or third-party applications?

Third-party and line-of-business application support is excluded from the managed IT plan. Your software supplier handles application-specific faults. We identify the boundaries during discovery and document the Microsoft devices and services we will manage.

What if we are unhappy after switching?

Eligible managed IT support has a 90-day double your money back guarantee. It covers twice the qualifying IT support management fees paid during the first 90 days, subject to the published onboarding, device and licensing requirements. Hardware, licences, cyber security, projects, training and third-party application support are excluded.

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