The 39Support knowledge centre
Useful guidance.
Better business decisions.
Practical reading on cyber security, Microsoft 365, managed devices and AI at work. Written for people running businesses.
What should a cyber security training day at your office cover?
Build the session around the situations your staff face, with practical exercises, clear reporting and actions that continue after the day.
Read the guideSharePoint or OneDrive: where should your business files go?
Choose a home for files based on who needs to own and use them, so important work does not depend on one person’s account.
Read the guideYour backup says successful. Could your business actually recover?
A useful backup review proves that a real person can restore the files and systems the business needs, within an agreed time.
Read the guideA supplier has changed their bank details. What should your team check?
A familiar invoice can still contain fraudulent payment instructions. Put a simple verification process around every bank-detail change.
Read the guideA useful first conversation
Make your next IT decision a clearer one.
60 minutes. Your business. Practical next steps.
Switch with a clearer plan
Your handover
questions, answered.
Know what we support, what needs onboarding and how the change is planned.
Read the support requirementsRead the 90-day guarantee
Can you support our business and the devices we use?
Our focus is businesses with 5–200 staff. Standard IT support covers only devices that have completed onboarding into the agreed Microsoft management environment and are on the approved inventory. Covered hardware must be under three years old, supported computers must run Windows 11 Pro, users must use Microsoft 365 Business Premium, and the environment must meet the Cyber Essentials technical standard. We identify gaps before agreeing live support.
How do you take over from our current IT provider?
We review your current agreement, user and device inventory, Microsoft 365 tenant, domains, licences, backups and administrator access. We then agree the handover actions, owners and timing. Your people receive the new support route when the managed service goes live.
Will we have to change our email addresses or lose Microsoft 365 data?
A provider change does not automatically require new email addresses or a new Microsoft 365 tenant. We review ownership, access, licence commitments and the existing setup first. Any migration or configuration change is planned and scoped before it takes place.
Will the handover disrupt our business?
We identify dependencies and plan changes around your operations. If a change needs an interruption, we discuss the window and the affected systems in advance. We do not promise a disruption-free outcome before reviewing the environment.
What if our current provider cannot supply all the access or information?
We list the missing items and agree a route to obtain them through the authorised owner, existing supplier or relevant platform. We do not bypass ownership or access controls. Missing access and its effect on the handover are made clear before live support is agreed.
Do you support our specialist or third-party applications?
Third-party and line-of-business application support is excluded from the managed IT plan. Your software supplier handles application-specific faults. We identify the boundaries during discovery and document the Microsoft devices and services we will manage.
What if we are unhappy after switching?
Eligible managed IT support has a 90-day double your money back guarantee. It covers twice the qualifying IT support management fees paid during the first 90 days, subject to the published onboarding, device and licensing requirements. Hardware, licences, cyber security, projects, training and third-party application support are excluded.