Fully managed IT. A UK helpdesk.Call 0330 337 3939
39Support.Book a free review

England / South West

Fully managed IT support
in Bristol.

A UK helpdesk, proactive care and one accountable team for businesses with 5–200 staff.

Book your free 60-minute IT review 0330 337 3939
Cyber security in Bristol Microsoft 365 Business Premium

A practical starting point for Bristol

An engineering firm sharing large files

The right support scope for a Bristol organisation depends on its people, applications and working locations. Consider an engineering practice exchanging large drawings with customers and subcontractors. Slow file access, untracked versions and a failed workstation can affect a delivery milestone, even when email and ordinary office applications appear to be working normally. 39Support is based in North Weald. Discuss remote support, the systems in scope and any postcode-specific onsite requirement as separate parts of your proposal.

Illustrative business scenario — use it to identify the questions that matter in your own organisation.

Understand specialist dependencies

Record the design applications, licence servers, file locations and supplier support contacts used by engineers. Agree which components the IT provider manages and which remain with the specialist software or equipment supplier. Keep the agreed record available to the people who authorise changes and coordinate the business response.

Control drawing versions

Review where approved drawings are stored and how external recipients receive them. Decide who can edit, who can approve release and how a colleague identifies the version that was actually sent to the customer. Discuss this before comparing plans, so the service description reflects your actual users, systems and locations.

Prepare a workable recovery

Discuss replacement hardware requirements and the order in which design services need to return. Recovery testing should include opening a real project with the right application, rather than simply confirming a backup job completed. Make the responsibilities visible in the proposal and check them against the way your own team works.

How we support your business in Bristol

Our UK helpdesk provides a central route for your team. We agree the covered users, devices, locations and applications, then document onboarding and escalation responsibilities. The service is provided through an ongoing monthly agreement.

39Support’s operational office is in North Weald, Essex. Bristol is a service area, rather than a branch location. Physical attendance, travel arrangements and any site-specific response requirement are confirmed for your postcodes in the proposal.

Microsoft 365, devices and identity

Where appropriate, we combine Microsoft 365 Business Premium licensing with Intune management and Entra identity controls. Licence subscriptions, management and any Azure resource costs are itemised. Planned onsite cyber security and AI training can support your people as part of the agreed programme.

Before we speak

Your questions.
Clear answers.

Can a Bristol engineering team include specialist workstations in its support scope?

Use your free 60-minute IT review to discuss the working situation described here, your user count, key applications and business postcodes. The review should establish remote support responsibilities, specialist supplier boundaries and any physical attendance or equipment logistics you require. Those details belong in the agreed service scope; a city page does not promise an office or a fixed engineer arrival time in that city.

Can we buy IT support and cyber security together?

Yes. We can scope a combined monthly service or managed cyber security that complements your existing IT team. The proposal accounts for controls already included and makes responsibilities clear.

Do your prices include Microsoft 365 licences?

Licences are itemised in the proposal. We confirm the subscription, billing commitment and any add-ons separately from management fees and Azure consumption.

Is the free review a full technical audit?

The free 60-minute review is a discovery and priorities discussion. Any detailed technical assessment requiring system access is separately scoped as part of onboarding or an agreed managed service.

Your next step, without the guesswork

Let’s make your IT work
better for your business.

Book a free 60-minute IT review with Matthew. Bring your questions about support, security, Microsoft 365 or the devices your team relies on.

  • Discuss the issues costing your team time
  • Identify the responsibilities and risks to review
  • Agree practical next steps for an ongoing service
MS
Matthew SouthgateYour first conversation at 39Support

Prefer to talk? 0330 337 3939

Your free IT review

60 minutes · UK time · No obligation

Select a weekday to check Matthew’s Microsoft 365 calendar.

Your calendar appointment is confirmed only after availability is checked and a booking reference is returned. We then email your confirmation.

Switch with a clearer plan

Your handover
questions, answered.

Know what we support, what needs onboarding and how the change is planned.

Read the support requirements
Read the 90-day guarantee
Can you support our business and the devices we use?

Our focus is businesses with 5–200 staff. Standard IT support covers only devices that have completed onboarding into the agreed Microsoft management environment and are on the approved inventory. Covered hardware must be under three years old, supported computers must run Windows 11 Pro, users must use Microsoft 365 Business Premium, and the environment must meet the Cyber Essentials technical standard. We identify gaps before agreeing live support.

How do you take over from our current IT provider?

We review your current agreement, user and device inventory, Microsoft 365 tenant, domains, licences, backups and administrator access. We then agree the handover actions, owners and timing. Your people receive the new support route when the managed service goes live.

Will we have to change our email addresses or lose Microsoft 365 data?

A provider change does not automatically require new email addresses or a new Microsoft 365 tenant. We review ownership, access, licence commitments and the existing setup first. Any migration or configuration change is planned and scoped before it takes place.

Will the handover disrupt our business?

We identify dependencies and plan changes around your operations. If a change needs an interruption, we discuss the window and the affected systems in advance. We do not promise a disruption-free outcome before reviewing the environment.

What if our current provider cannot supply all the access or information?

We list the missing items and agree a route to obtain them through the authorised owner, existing supplier or relevant platform. We do not bypass ownership or access controls. Missing access and its effect on the handover are made clear before live support is agreed.

Do you support our specialist or third-party applications?

Third-party and line-of-business application support is excluded from the managed IT plan. Your software supplier handles application-specific faults. We identify the boundaries during discovery and document the Microsoft devices and services we will manage.

What if we are unhappy after switching?

Eligible managed IT support has a 90-day double your money back guarantee. It covers twice the qualifying IT support management fees paid during the first 90 days, subject to the published onboarding, device and licensing requirements. Hardware, licences, cyber security, projects, training and third-party application support are excluded.

Call our UK teamFree IT review