Recruitment privacy notice
How we handle your application for a self-employed role at 39Support.
Who handles your information
THIRTY NINE DEGREES LTD, trading as 39Support, is responsible for the information collected on this form. You can contact us at matthew@39support.com or write to Runway House, North Weald Airfield, Merlin Way, North Weald, CM16 6HR.
What we collect and why
We collect your name, email, chosen city, CV and answers. We use this information to consider your application, contact you about the role and take steps at your request towards a potential contract. We also use records as needed to operate the recruitment process securely and respond to queries.
Include information relevant to the role. Leave out bank details, identity documents and other sensitive information.
Who can access your application
Access is restricted to authorised people who handle recruitment or operate the website. Our team reviews applications. The careers pages use essential session cookies and have optional analytics and advertising tags disabled.
How long we keep your application
The website removes application records and CVs after 180 days. Secure backups follow our backup retention schedule. If you join us, information needed to manage your contract is held with our contractor records.
Your information rights
Contact us to ask about access to your information, correction, deletion, restriction, objection or portability where applicable. You can also raise a concern with the Information Commissioner’s Office at ico.org.uk.
Switch with a clearer plan
Your handover
questions, answered.
Know what we support, what needs onboarding and how the change is planned.
Read the support requirementsRead the 90-day guarantee
Can you support our business and the devices we use?
Our focus is businesses with 5–200 staff. Standard IT support covers only devices that have completed onboarding into the agreed Microsoft management environment and are on the approved inventory. Covered hardware must be under three years old, supported computers must run Windows 11 Pro, users must use Microsoft 365 Business Premium, and the environment must meet the Cyber Essentials technical standard. We identify gaps before agreeing live support.
How do you take over from our current IT provider?
We review your current agreement, user and device inventory, Microsoft 365 tenant, domains, licences, backups and administrator access. We then agree the handover actions, owners and timing. Your people receive the new support route when the managed service goes live.
Will we have to change our email addresses or lose Microsoft 365 data?
A provider change does not automatically require new email addresses or a new Microsoft 365 tenant. We review ownership, access, licence commitments and the existing setup first. Any migration or configuration change is planned and scoped before it takes place.
Will the handover disrupt our business?
We identify dependencies and plan changes around your operations. If a change needs an interruption, we discuss the window and the affected systems in advance. We do not promise a disruption-free outcome before reviewing the environment.
What if our current provider cannot supply all the access or information?
We list the missing items and agree a route to obtain them through the authorised owner, existing supplier or relevant platform. We do not bypass ownership or access controls. Missing access and its effect on the handover are made clear before live support is agreed.
Do you support our specialist or third-party applications?
Third-party and line-of-business application support is excluded from the managed IT plan. Your software supplier handles application-specific faults. We identify the boundaries during discovery and document the Microsoft devices and services we will manage.
What if we are unhappy after switching?
Eligible managed IT support has a 90-day double your money back guarantee. It covers twice the qualifying IT support management fees paid during the first 90 days, subject to the published onboarding, device and licensing requirements. Hardware, licences, cyber security, projects, training and third-party application support are excluded.