A practical starting point for Peterborough
A company improving joiners and leavers
The right support scope for a Peterborough organisation depends on its people, applications and working locations. Consider a company where new starters and leavers are handled through a series of emails to different people. The equipment may arrive on time while software access is missed. A shared checklist can make responsibility and completion visible before an employee's role changes. Use the first conversation to agree remote support responsibilities and any physical service you require. 39Support’s operational office is in North Weald; attendance is scoped to your premises.
Illustrative business scenario — use it to identify the questions that matter in your own organisation.
Capture requests once
Agree a standard request containing the start or end date, role, manager, equipment and access approvers. Track the resulting actions so HR, the manager and the support provider know what is complete and what still needs a decision.
Remove access in the right order
Plan account changes, mailbox delegation, file ownership and equipment returns together. Make the person's departure time explicit and identify which records or shared resources must remain available to colleagues after access has been revoked. Discuss this before comparing plans, so the service description reflects your actual users, systems and locations.
Review the licence impact
Check which subscriptions can be reassigned or ended when responsibilities change. Keep business continuity needs and retention decisions visible, avoiding an automatic deletion or cancellation simply because a person no longer appears on the staff list.
How we support your business in Peterborough
Our UK helpdesk provides a central route for your team. We agree the covered users, devices, locations and applications, then document onboarding and escalation responsibilities. The service is provided through an ongoing monthly agreement.
39Support’s operational office is in North Weald, Essex. Peterborough is a service area, rather than a branch location. Physical attendance, travel arrangements and any site-specific response requirement are confirmed for your postcodes in the proposal.
Microsoft 365, devices and identity
Where appropriate, we combine Microsoft 365 Business Premium licensing with Intune management and Entra identity controls. Licence subscriptions, management and any Azure resource costs are itemised. Planned onsite cyber security and AI training can support your people as part of the agreed programme.